BrightVelle FAQs

BrightVelle is a refreshing menthol mouthwash in a compact metal container. It is designed to freshen your routine and help reduce the appearance of common surface stains and yellowing.

Follow the directions printed on the product packaging and do not swallow. BrightVelle complements—but does not replace—brushing, flossing, and regular dental care.

Results vary according to the cause and degree of discoloration, personal habits, and consistent use as directed. BrightVelle is intended for the appearance of common surface stains, not every type of tooth discoloration.

If you have sensitive teeth, irritated gums, oral-health concerns, or ongoing dental treatment, ask a qualified dental professional before use. Stop use if irritation occurs.

After placing your order, you should receive a confirmation email with your order details. This means your order has been received successfully.

Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, changes may no longer be possible.

Contact us immediately with the correct shipping address. If your order has not yet been shipped, we will do our best to update it before dispatch.

Available payment methods are shown at checkout. You can choose your preferred payment option before completing your purchase.

Free worldwide shipping is estimated at 2 - 9 days. Tracking details are sent after your order ships.

Yes. Once your order has been shipped, you will receive a tracking number by email. You can use this to check the latest delivery status.

Returns may be accepted according to our return policy. To be eligible, items usually need to be unused, unopened, and returned in their original packaging.

Please contact our support team as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and help with the next steps.